Terms and Conditions
Effective Date: August 22, 2026
Last Updated: August 22, 2026
Welcome to Indian It Team (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.indianitteam, customer and driver mobile applications, and on-demand roadside assistance dispatch platform (collectively, the “Services”).
By creating an account, accessing our website, or using our mobile applications, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Platform Overview
Technology Intermediary: [Company Name] provides a digital technology platform that connects vehicle owners/drivers (“Users” or “Customers”) with independent roadside assistance technicians, towing operators, and fleet companies (“Service Providers” or “Technicians”).
Independent Contractors: Service Providers are independent contractors and are not employees, agents, or direct representatives of [Company Name]. We do not operate towing fleets directly unless explicitly stated.

2. Account Registration & Security
Eligibility: You must be at least 18 years of age and legally capable of entering into binding contracts to register an account.
Account Information: You agree to provide accurate, complete, and updated information during the OTP signup or registration process.
Credential Protection: You are responsible for maintaining the confidentiality of your mobile login, verification codes (OTP), and account activity. Notify us immediately of any unauthorized access.

3. Roadside Assistance Bookings & Service Execution
Location Accuracy: Users must ensure that the pickup location, destination (for towing), vehicle make, model, and emergency details provided in the app or over phone dispatch are accurate.
On-Site Safety & Vehicle Access: The User must ensure the vehicle is safely accessible to the Service Provider. The User must provide vehicle keys and confirm identity via the secure in-app OTP verification code before service commences.
Additional On-Site Services: If the condition of the vehicle requires additional labor, tools, or parts beyond the original booking (e.g., extra winching, specialized tire removal, mechanical repairs), any supplementary fees must be mutually agreed upon and logged directly through the platform checkout system.

4. Pricing, Payments, and Cancellations
Fares & Fees: Service pricing comprises base fares, distance/mileage fees, service category rates, and applicable taxes or platform fees. Estimated fares are displayed prior to booking confirmation.
Payment Processing: Payments may be processed via integrated third-party payment gateways (credit/debit cards), digital in-app wallet balances, or authorized cash-on-delivery.
Driver Commission & Wallets: Service Providers agree to platform commission deductions on completed bookings as configured in the administrative system. Negative wallet balances resulting from cash collections must be settled promptly.
Cancellation Policy:
Users may cancel a booking through the app. Cancellations made after a Service Provider has accepted and commenced travel to the location may incur a standard cancellation fee.
Service Providers reserve the right to cancel an order if the scene is unsafe, the vehicle cannot be legally serviced, or the User fails to provide the OTP/verification.

5. Service Provider Obligations
Service Providers using our platform agree to:
Maintain a valid commercial driving license, active vehicle insurance, and all local regulatory permits.
Keep all equipment and recovery vehicles in compliant, safe operating condition.
Maintain professional conduct and adhere to all safety and traffic regulations.
Submit required compliance documents for administrative verification before accepting any dispatch requests.

6. User Conduct & Prohibited Activities
You agree not to:
Use the platform for any unlawful, fraudulent, or abusive purpose.
Submit false or misleading service requests.
Interfere with or disrupt the operation of our servers, APIs, or mobile applications.
Attempt to reverse-engineer, decompile, or copy the platform’s proprietary software or design.

7. Limitation of Liability & Disclaimers
“As-Is” Platform: The platform and dispatch services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
Service Availability & Delays: While we strive for prompt dispatch, we do not guarantee specific arrival times, as response times depend on traffic, weather conditions, distance, and provider availability.
Vehicle Damage & Provider Liability: To the maximum extent permitted by law, [Company Name] is not liable for indirect, incidental, or consequential damages resulting from vehicle repairs, towing maneuvers, or technician negligence on-site. Any claims regarding physical property damage must be resolved directly with the assigned independent Service Provider’s commercial insurance.

8. Account Termination & Deletion
We reserve the right to suspend or terminate any User or Service Provider account immediately, without prior notice, for breach of these Terms, non-payment, fraud, or unsafe conduct.
Users and Service Providers may request account deletion at any time via the in-app profile settings or by contacting our support team.

9. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [India/MP/Jurisdiction], without regard to its conflict of law provisions. Any legal disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in [Madhya Pradesh].

10. Amendments to Terms
We reserve the right to modify or replace these Terms at any time. Changes will become effective upon being published on our website or mobile apps. Continued use of the platform following updates constitutes full acceptance of the revised Terms.

11. Contact Information
For questions, support inquiries, or legal notices regarding these Terms and Conditions, please reach out to:

Company Name: Indian It Team
Website:Indian IT Team
Email: abbymories@gmail.com
Phone / WhatsApp: https://wa.me/0919111803533
Physical Address: Bhind Madhya Pradesh, India